Terms and conditions

This Payment Policy outlines the terms and conditions governing payment methods, transactions, and disputes on our website in compliance with English UK law and regulation. Orders should be placed in English, It is important for both our business and customers to have a clear understanding of the payment process to ensure transparency and trust. This policy applies to all users accessing our website and engaging in any form of financial transactions.

1. Payment Methods: We offer various payment methods to accommodate the needs of our customers. The following payment methods are accepted on our website:

a) Credit/Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Customers can securely enter their card details during the checkout process.

1. Pricing: All prices displayed on our website are in GBP (British Pound Sterling) unless stated otherwise. The prices listed are inclusive of any applicable taxes or fees, unless explicitly mentioned otherwise. We reserve the right to modify prices at any time but will honor the price displayed at the time of purchase.
2. Payment Process: a) Authorization: When a customer places an order on our website, their payment method will be authorized for the total amount of the purchase. This is done to ensure that sufficient funds are available.

b) Order Confirmation: Once the payment authorization is successful, an order request confirmation will be sent to the customer via email or any other agreed-upon communication method. This confirmation will include details of the purchased product or service, total amount, and any other relevant information, followed by a order confirmation in the companies due time. Please identify and correct any errors before placing a order, Address, Name etc.

c) Payment Collection: The payment will be collected from the customer’s account at the check-out process. In the event that we are unable to fulfill an order the customers payment will be refunded, refund will be processed within 3 days from order date it may take up to 10 days to show on bank statement. In case of any issues or discrepancies, our customer support team will reach out to the customer for resolution.

1. Refunds and Cancellations: a) Refund Policy: We have a refund policy in place to address situations where customers are dissatisfied with their purchase or encounter any issues. We are required by law to supply the goods that conform to the sales contract between us and the consumer, The details of our refund policy can be found on our website’s dedicated refund section.

a) Cancellation Policy: Customers may request order cancellation before the order request has been confirmed, Once the order has been confirmed and product processing has started you lose the right to cancel. However, certain products or services may have specific cancellation terms and conditions, which will be clearly stated during the checkout process.

b) To cancel a order please copy and fill in the cancellation form provided and send to services@sxc7thst.com

Cancellation Form

Name : [  ]
Address: [   ]
City, Postcode
Email: [   ]
Phone: [   ]

Date: [  ]

S’XC’ 7TH ST LTD
71-75 Shelton Street,Covant Garden
London, WC2H 9JQ

United Kingdom

Dear S’XC’ 7TH ST LTD,

Subject: Cancellation of Product Name : [   ] Contract

I am writing to formally notify you of my decision to cancel the contract for Product Name[  ], with the Reference Number : [  ], entered into on Start Date of Order : [   ]. This cancellation is in accordance with my statutory rights and the terms outlined in our agreement.

As per the terms of the contract and relevant UK consumer protection laws, I am within the cooling-off period and/or have adhered to the agreed notice period for cancellation. Therefore, I request that this cancellation takes effect immediately/as of [   ].

Please confirm receipt of this cancellation notice and inform me of the next steps regarding the termination process and any final settlements or obligations required from my side.

Thank you for your prompt attention to this matter. I expect a written confirmation of the cancellation within 14 days as per statutory requirements.

Yours sincerely,

1. Dispute Resolution: a) Communication: In case of any disputes or concerns regarding payments, customers are encouraged to contact our customer support team as soon as possible. We will make every effort to resolve the issue promptly and amicably.

b) Mediation: If a dispute cannot be resolved through direct communication, both parties agree to engage in mediation as per English UK law and regulation. The details of the mediation process will be determined based on the nature of the dispute and mutually agreed upon by both parties.

1. Data Security: We prioritize the security of our customers’ payment information. We implement industry-standard encryption protocols and comply with data protection laws to safeguard sensitive data. For more information on how we handle and protect customer data, please refer to our Privacy Policy.

By using our website and engaging in financial transactions, users agree to comply with this Payment Policy. It is essential for customers to review and understand these terms before making any payments on our website. We reserve the right to update or modify this policy as required by changes in English UK law and regulation.

At www.sxc7thst.com we are committed to providing our customers with the highest level of service and ensuring their rights as consumers are protected. This Consumer Rights Policy sets out the guidelines and principles that govern our interactions with customers, in accordance with English UK law and regulations in force in 2025.

1. Information Transparency: We believe in providing clear and accurate information to our customers. We will ensure that all product descriptions, pricing details, terms and conditions, and any other relevant information are easily accessible on our website. By making this information readily available, we aim to minimise any potential misunderstandings or disputes.
2. Right to Fair Treatment: We respect the rights of our customers to fair treatment throughout their interactions with us. We will handle all customer inquiries, complaints, and requests promptly, professionally, and in accordance with applicable laws and regulations. Our customer support team is trained to address any concerns or issues raised by customers effectively.
3. Right to Privacy: We understand the importance of protecting our customers’ personal information. We will handle all customer data in compliance with relevant data protection laws, including the General Data Protection Regulation (GDPR) in force in the UK in 2025. We will only collect, use, and store personal data for legitimate purposes outlined in our Privacy Policy, which will be easily accessible on our website.
4. Right to Accurate Advertising: We are committed to ensuring that our advertising materials are truthful, accurate, and not misleading. Any claims made about our products or services will be supported by evidence or verifiable facts. In case of any discrepancies between advertised features and actual product/service offerings, we will take corrective actions to rectify the situation.
5. Right to Cancellation and Refunds: Customers have the right to cancel their orders and request refunds in certain circumstances. We will clearly communicate our cancellation and refund policies to customers. We will process cancellations and refunds in line with legal requirements, providing clear explanations for any denial of refund requests.
6. Right to Product Quality: We are committed to providing products of satisfactory quality that meet the standards set by UK law. If a product is found to be faulty, damaged, or not as described, customers have the right to a repair, replacement, or refund to a maximum of the amount paid for a product by a customer not exceeding £150 per order. Products supplied under this agreement must be consumed within the specified timeframes as indicated on their packaging. The customer acknowledges and agrees that S’X’C 7TH ST LTD does not hold any ownership over, nor assumes any liability or responsibility for, third-party products purchased by the customer via S’X’C 7TH ST LTD. The customer’s purchase and use of any third-party products are governed solely by the terms and conditions of the third party, and any concerns or issues related to such products should be directed to the respective third-party provider.It is the responsibility of the consumer to adhere to these guidelines to ensure product safety and efficacy. We will handle product quality complaints efficiently, offering appropriate remedies to the specific situation.
7. Right to Redress: In the event of a dispute between us and a customer that cannot be resolved through direct communication, we will provide information on alternative dispute resolution mechanisms available. We will cooperate fully with any external dispute resolution bodies involved in resolving consumer complaints.
8. Right to Legal Remedies: Customers have the right to pursue legal remedies if their consumer rights have been violated. We will ensure that our terms and conditions are fair, transparent, and compliant with applicable laws and regulations.

At www.sxc7thst.com we are dedicated to upholding the consumer rights of our customers in accordance with English UK law and regulation in 2025. By adhering to this Consumer Rights Policy, we aim to foster trust, transparency, and customer satisfaction

At S’X’C 7TH ST Ltd, we strive to provide our customers with the best possible shopping experience. We understand that sometimes a product may not meet your expectations or may arrive damaged. Therefore, we have implemented a comprehensive Returns Policy to ensure your satisfaction and comply with English UK law and regulations in 2025.

1. Eligibility for Returns To be eligible for a return, the following conditions must be met:

• The item must be purchased directly from www.sxc7thst.com
• The return request must be initiated within 3 days from the date of delivery.
• The item must be unused, in its original packaging, and in the same condition as when it was received.
• Any tags, labels, or protective covers must still be intact.

1. Return Process To initiate a return, please follow these steps: a) Contact our customer support team via email at services@sxc7thst.com
2. Provide them with your order number, the specific item(s) you wish to return, and the reason for the return. b) Our customer support team will review your request and provide you with a Return Authorization Number (RAN). This number must be clearly marked on the outside of the package you are returning. c) Pack the item securely in its original packaging, ensuring that all accessories and documentation are included. d) Ship the package back to us using a reputable courier service. You will be responsible for any shipping costs associated with the return unless the item is faulty or damaged.
3. Refunds Upon receiving and inspecting the returned item(s), we will notify you of the approval or rejection of your refund. If approved, a refund will be processed within 28 business days to the original payment method used for the purchase.

Please note:

• In case of a faulty or damaged item, we may offer a replacement or repair instead of a refund, depending on product availability and your preference.
• We reserve the right to refuse a return if the item does not meet the eligibility criteria mentioned above.

1. Exclusions The following items are not eligible for return:

• Perishable goods, such as food or flowers.
• Personalised or customised, bespoke items.
• Digital downloads or software licenses.
• Intimate or sanitary goods, such as underwear or beauty products.

1. Consumer Rights Our Returns Policy is designed to comply with English UK law and regulations in 2025, including consumer rights. Your statutory rights are not affected by this policy.
2. Contact Information If you have any questions or concerns regarding our Returns Policy, please contact our customer support team at services@sxc7thst.com

This delivery policy outlines the terms and conditions under which S’X’C 7TH ST LTD,(“we”, “us”, or “our”) delivers bespoke sets to our customers (“you” or “your”) within the United Kingdom. Our aim is to ensure a transparent, efficient, and law-compliant delivery process.

Order Processing

• Orders are processed on business days (Monday to Friday, excluding public holidays).
• Bespoke sets, due to their custom nature, will require 14 days for delivery and may take up to 20 days from order date for exceptional circumstances.
• You will receive an order confirmation email once your order has been accepted.

Delivery Charges

• Delivery charges, if applicable, will be clearly communicated before the completion of your purchase.

Delivery Times

• Delivery times are estimated based on the production time and the shipping method selected.
• While we strive to meet these timelines, delays may occur due to factors beyond our control. We will communicate any significant delays to you.
• Delivery services are provided by a third party, We can not guarantee delivery dates, In no event shall we will be held liable for any delays or damages made by the third party delivery service.

Shipping Methods

• We offer our shipping method via royal mail. The options available will be presented at checkout, if applicable.

Tracking

• Once dispatched, you will receive a tracking number to monitor the delivery status of your orders for  orders.

Receipt of Goods

• Upon delivery, please inspect the package for any damages or discrepancies.
• Any issues must be reported to us within 3 days of receipt for resolution.

Cancellations and Amendments

• Due to the bespoke nature of our products, orders cannot be cancelled or amended once production has commenced.

Returns and Refunds

• Bespoke items are made to your specifications and therefore cannot be returned unless they are defective.
• Any claims for defective items must be made within 3 days of receipt.

Compliance with UK Law

• This policy is designed in compliance with the Consumer Contracts Regulations and other relevant UK legislation as of 2025. It is your responsibility to review this policy periodically for any changes in legal compliance.

At  S’X’C 7TH ST Ltd, we strive to provide the best user experience possible. However, we understand that there may be instances where users have concerns or complaints. This Complaints Policy outlines our commitment to addressing and resolving user complaints in compliance with English UK law and regulation in 2025.

This policy applies to all users of www.sxc7thst.com including registered members, visitors, and any other individuals or entities interacting with our website.

Definition of a Complaint: A complaint is defined as any expression of dissatisfaction or concern raised by a user regarding their experience on www.sxc7thst.com. 

This includes issues related to content, functionality, service, or any other aspect of the website.

Complaint Handling Process:

1. Initial Contact: Users are encouraged to first attempt to resolve their concerns informally by contacting our customer support team via services@sxc7th.com.
2. Our customer support team will make every effort to address and resolve the complaint at this stage.
3. Formal Complaint Submission: If the user’s concern remains unresolved after contacting our customer support team, they may submit a formal complaint in writing. The complaint should include the following information:

• User’s name and contact details
• Detailed description of the complaint
• Any relevant supporting documentation

Formal complaints can be submitted via email, which will be clearly communicated on our website.

1. Acknowledgement of Complaint: Upon receiving a formal complaint, we will acknowledge its receipt within 14 working days. The acknowledgement will include the following information:

• Confirmation of receipt
• Estimated timeline for resolution
• Contact details of the person responsible for handling the complaint

1. Investigation and Resolution: We will conduct a thorough investigation into the complaint, considering all relevant information and evidence provided. The investigation process may involve contacting the complainant for further clarification or additional information.

We will endeavor to resolve the complaint within 28 working days from the date of acknowledgement. However, in more complex cases, additional time may be required. If this is the case, we will inform the complainant of the extended timeline and provide regular updates on the progress of the investigation.

1. Final Response: Once the investigation is complete, we will provide a final response to the complainant. The response will include:

• Findings of the investigation
• Explanation of any actions taken or remedies offered
• If applicable, any changes made to prevent similar issues in the future

The final response will be communicated to the complainant in writing via email, ensuring it is clear and easily understandable.

1. Escalation: If the complainant remains dissatisfied with our response, they have the option to escalate their complaint to an external dispute resolution body or regulatory authority. We will provide information on relevant bodies and authorities upon request.
2. Confidentiality and Data Protection: All complaints and related information will be handled confidentially and in accordance with applicable data protection laws. Personal information provided by complainants will only be used for the purpose of investigating and resolving the complaint.
3. Review and Continuous Improvement: We are committed to continuously improving our services and addressing any recurring complaints or issues identified through this process. We will periodically review our Complaints Policy to ensure its effectiveness and compliance with English UK law and regulation

This Disclaimer Policy outlines the terms and conditions governing the use of our website www.sxc7thst.com of S’X’C 7TH ST LTD,as required by English Law United Kingdom 2025. It is essential that users understand and adhere to these terms to ensure a safe and enjoyable experience on our platform.

1. Liability and Indemnity

Our website is provided “as is” and without any warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We shall not be liable for any damages, including, but not limited to, direct, indirect, special, incidental, or consequential damages, arising out of the use or inability to use our website, or any information or materials obtained from it.

2. Accuracy of Information

We strive to ensure the accuracy and timeliness of the information on our website. However, we do not guarantee the accuracy, completeness, or timeliness of any information, materials, or data available on our website. Users are encouraged to verify any information obtained from our website through independent sources.

3. Third-Party Links and Content

Our website may contain links to third-party websites or content. We do not endorse, warrant, or assume responsibility for the accuracy, completeness, or reliability of any content, opinions, services, or information found on third-party websites or resources. We encourage users to independently evaluate the accuracy and relevance of any such information before relying on it.

Please note that S’X’C 7TH ST LTD (“we”, “us”, or “our”) does not claim ownership of, nor accept liability for, any third-party products included within the box we provide. These products are provided “as is” without any warranties of any kind, either express or implied. We make no representations or warranties in relation to the third-party products’ quality, safety, usability, or any other aspect. Any use of these third-party products is at your own risk and discretion.

Furthermore, any trademarks, service marks, logos, and/or brand names of third-party products included in the box are the property of their respective owners. Their inclusion does not imply any endorsement, affiliation, or partnership unless explicitly stated otherwise.

By accepting and using the box provided by us, you acknowledge and agree to this disclaimer and assume all risks associated with the use of any third-party products contained within.

4. User Submissions

Users may be allowed to submit content, including but not limited to text, images, and videos, to our website. By submitting any content, users warrant that they own or have the necessary licenses, permissions, and consents to use and authorize us to display the content on our website. We reserve the right to remove any content that we deem inappropriate, offensive, or in violation of any intellectual property rights.

5. Intellectual Property Rights

The content, information, and materials on our website are protected by copyright, trademark, and other intellectual property laws. Users may not modify, publish, transmit, participate in the transfer or sale of, create derivative works, or in any way exploit the content, information, and materials available on our website, in whole or in part, without express written permission from the copyright holder.

6. Termination of Access

We reserve the right, in our sole discretion, to terminate or suspend a user’s access to all or part of our website, with or without notice, for any reason, including, without limitation, breach of these terms and conditions.

7. Modifications to the Disclaimer Policy

We reserve the right to modify this Disclaimer Policy at any time without notice. Users are encouraged to review this policy periodically for any updates or changes.

8. Governing Law and Jurisdiction

This Disclaimer Policy and any dispute or claim arising out of or in connection with the use of our website shall be governed by and construed in accordance with the laws of England and Wales. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Disclaimer Policy.

1. This policy is designed to restrict access to specific content, products, and services to individuals who are under the age of 18, in compliance with UK law.
2. This policy applies to all products, services, and content provided by S’X’C 7TH ST LTD, including but not limited to digital content, videos, tobacco products, alcohol, and other age-restricted merchandise.
3. Age Verification:
   • Prior to access or purchase, individuals must verify their age through our age verification system.

1. Compliance:
   • Our policy is designed in adherence to the UK’s legal requirements concerning age restrictions.

1. Enforcement:
   • Any attempt to bypass or falsify age verification will result in immediate denial of access or service and may lead to further legal action.
   • Employees are trained to enforce this policy diligently and are provided with guidelines on handling violations.

1. Privacy:
   • All personal information obtained during the age verification process will be handled in accordance with our Privacy Policy and relevant data protection laws, ensuring confidentiality and security.

1. Updates & Amendments:
   • This policy may be updated or amended periodically to remain compliant with new laws or regulations.

1. Contact Information:
   • For questions or concerns regarding this policy, please contact our compliance officer at services@sxc7thst.com

Ensuring accessibility on websites is of utmost importance to provide equal access and inclusion for all users, including those with disabilities. This Accessibility Policy outlines the guidelines and commitments of  S’X’C 7TH ST Ltd to comply with UK law and regulations in 2025, specifically focusing on accessibility requirements.

1. This policy applies to all aspects of our website, including its content, design, functionality, and user experience. It covers both the desktop and mobile versions of the site.
2. Our website will adhere to the following UK laws and regulations related to web accessibility:

a) Equality Act 2010: The Equality Act prohibits discrimination against individuals with disabilities and requires organizations to make reasonable adjustments to ensure equal access to goods, services, and information.

b) Web Content Accessibility Guidelines (WCAG) 2.1: We will strive to meet WCAG 2.1 Level AA standards, which provide comprehensive guidelines for making web content accessible to a wide range of disabilities.

c) Public Sector Bodies Accessibility Regulations 2018: If applicable, our website will comply with the accessibility requirements specified under these regulations.

1. Accessibility Features:

a) Text Alternatives: All non-text content (images, videos, audio) will have appropriate alternative text descriptions where applicable, Captions and Transcripts: Where applicable, multimedia content will be accompanied by captions or transcripts. Consistent Navigation: Navigational elements will be consistent across the website for ease of use.

b)Keyboard Accessibility: All functionality on the website can be accessed using a keyboard alone. Focus Indicators: Interactive elements will have clear visual indicators to show focus when using a keyboard or assistive technology. Time Limits: Time limits for completing tasks on the website will be adjustable or avoidable.

c) Clear Language: Content will be written in plain language to ensure understanding for all users. Consistent Structure: The website will maintain a consistent structure and layout to facilitate navigation and comprehension. Error Prevention: Measures will be implemented to minimize user errors and provide clear instructions for error recovery.

d) Compatibility: The website will be compatible with a range of assistive technologies, browsers, and devices.Standards Compliance: Code and markup will adhere to industry standards for accessibility.

1. Accessibility Testing: Regular accessibility audits and testing will be conducted to identify and address any accessibility issues on the website. This may include manual testing, automated tools, and user feedback.
2. Complaints and Feedback: We are committed to continuously improving the accessibility of our website. Users are encouraged to provide feedback or report any accessibility barriers they encounter. Contact information for submitting complaints or feedback will be clearly provided on the website.
3. Training and Awareness: Our team members involved in website development, content creation, and maintenance will receive training on web accessibility best practices. This ensures that accessibility considerations are integrated into all aspects of our website’s lifecycle.
4. Ongoing Compliance: We will monitor changes in UK laws and regulations related to web accessibility and update our policies accordingly. Regular reviews of our website’s accessibility features will be conducted to ensure ongoing compliance.